Operations

5 Aircraft Maintenance KPIs Every Airline Should Monitor In Real-Time

There are only a few areas that are equally important for an airline’s safety than aircraft maintenance. Therefore, airlines operate sophisticated reporting systems to ensure the highest level of safety and quality of their aircraft. This article introduces five specific aircraft maintenance KPIs every airline should monitor in real-time. Aircraft maintenance — A vast field with tons of KPIs Aircraft maintenance, undoubtedly, is a vast area. Base maintenance, line maintenance, component management, engine overhaul —…

Read More →

Flying During The Time Of COVID-19 — Insights From An Industry Expert

I read and heard so much about how different it is to fly during the time of COVID-19. Safety regulations, additional processes, and additional restrictions are just a few examples. However, as an aviation lover, I was looking forward to my first flight after many months so very much. Here’s what I observed and all details you have to know when planning to fly! Flying In Times Of Covid-19 — I Am Ready! Remember when…

Read More →

77 Essential KPIs Airlines Track For Improved Operations

Have you ever asked yourself about the metrics airlines monitor during the day of operations? Or in other words, what are the Key Performance Indicators (KPIs) airlines have a close eye on? We work with airlines all over the world and collected the most essential operations KPIs. The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They literally swim in data and performance indicators. These airlines understood that…

Read More →

6 Reasons Why Your Airline Needs KPIs To Reduce Operational Costs

Every airline is currently looking for possibilities to reduce costs. And this isn’t surprising. COVID-19, like no other crisis before, forces airlines to rethink their entire business models.  Most of the airlines forecast a bumpy and lengthy road until passengers numbers reach pre-COVID figures again. Although predictions vary from 3 to 5 years, it is evident that airlines face a challenging future. Since airlines have only limited influence to stimulate demand in such a situation,…

Read More →

6 Crucial Crew KPIs Airlines Have To Monitor

Let’s focus on airline crew KPIs today. Although I’ve published many blog posts about airline operations KPIs, crew KPIs —so far— haven’t been that prominent. I think it is time to correct that. Especially since I am fully aware of the essential role cockpit and cabin crew plays in the context of airline operations. Many Airlines Focus On Flight And Passenger KPIs Instead Of Crew KPIs However, when discussing airline KPI projects with (potential) clients,…

Read More →

6 Essential Cost-Control KPIs To Manage Airline Operations

Cost-Control and Cost-Reduction — probably the two words you hear most when talking to airlines nowadays. Due to Corona and the whole pandemic situation, airlines are suffering enormous pressure to reduce costs. And I’m convinced that only those airlines that manage to control and reduce costs will survive in the long-term. Of course, in the first step, airlines will focus on the most prominent cost reduction measures: reducing workforce, provider streamlining, expenditure freeze, etc. If…

Read More →

COVID’s Impact on Safety Regulations for Air, Rail & Bus [+KPI Examples]

Today my thoughts emerged from a recent experience I had during my first trip after the COVID-19 lockdown. Last week during my first rail travel, I wondered why are the safety requirements much stricter for air travel than for rail/ground travel. During my journey, I was a bit surprised by how other passengers arrived on their spot and directly removed their masks during the rest of the trip. One of the passengers especially caught my…

Read More →

How Airlines Can Continue On A Sustainable Path With Post-COVID-19 Strict Sanitary Regulations?

Airlines have been working for years on how to become more environmentally friendly. On our blog post, ‘Why should airlines monitor sustainability KPIs’ we identify some of the central sustainability KPIs airlines should track to reduce the impact on the environment. However, with the current COVID-19 crisis and the new hygiene and sanitation standards that will be required to travel, airlines face additional challenges to be taken into account. Besides not being able to lose their focus…

Read More →

What We’Ve Learned From Cargo Airlines And Crisis: Spotlight On Cargo KPIs

We’re all aware that during current Corona times, airlines have suffered possibly the biggest crisis in aviation history. However, cargo airlines are one part of aviation that hasn’t ceased operations. On the contrary, it has continued to put all efforts into providing the necessary medical and essential food supplies within countries.  Cargo airlines have reinvented themselves in unimaginable ways in the past few months. Moreover, they’ve been using all possible resources to provide the entire…

Read More →

Insights Into A New Approach Of Real-Time Flight Tracking.

Have you ever considered the possibility of tracking an entire flight process? From its initial planning until its arrival to a destination? Today, I want to share with you a concept that will allow you to track each step of a flight in a chronological manner and the most important in real-time. But why do we consider this concept important? With KPIs, we can provide a holistic, real-time overview of the operations. However, for specific…

Read More →

How To Adapt McKinsey’s COVID Advice To Your Airline KPIs — The Three-Bucket Method.

I was excited when I recently read about a briefing McKinsey did a few days ago. During that briefing, McKinsey’s senior executives provided an update on the current situation, but they also provided some valuable advice.  So what did they say? They suggested that companies should focus their crisis management on three pillars — or as they called it “buckets.” The Three-Bucket Method To Navigate Through The Crisis Bucket 1 – Managing day-to-day business The…

Read More →

3 Steps That Will Improve Your Airline’s Turnaround Process Awareness

Let’s kick-off this blog post with a simple question: How aware are you of your airline’s turnaround process?  I’m pretty sure that most of you answer that question with the confidence to know how a turnaround works. Moreover, it even sounds like a trivial question to you.  However, when moving away from a generic level and going into details, I believe you would be surprised by the amount of processes that are happening. As soon…

Read More →

3 KPI-Dashboard Concepts that improve airlines’ decision-making process in crisis times.

Our blog post ‘Why your airline KPIs have to be adaptable to specific situations’, was an ‘appetizer’ on why airlines should migrate to dynamic and flexible dashboards and KPIs — not only in crisis time. Today, I want to go into detail with some specific ideas and visualization design examples of how airlines could adapt their KPIs in the specific crisis scenarios.  Leaving aside for a few moments the #COVID19 crisis, I would like to focus…

Read More →

6 airline maintenance information you should integrate into your operations dashboard.

With this blog post, we give you a quick overview of the essential airline maintenance information that should be visualized on your operations dashboard. Although we like to call it airline operations dashboard, the content shouldn’t be limited purely to flight operations information. Conversely, a perfect dashboard combines information from different sources/areas, curates them, and visualizes it a way the user can rapidly understand and assess the current situation. Therefore, a dashboard has to integrate…

Read More →

3 secret KPIs you haven’t been using yet, that will tremendousl​y improve your operations

Airline operations KPIs have been around for a long time. And I’m pretty sure your airline is already tracking KPIs such as punctuality, regularity, or delay minutes. It is good to track those primary KPIs. However, it only serves as an entry point to the world of airline operations KPIs. Airline KPIs beyond punctuality Today I want to share with you three KPIs that go beyond punctuality and provide more detailed insights. And I’m profoundly…

Read More →

6 Most Important KPIs For Airline Operations

Key Performance Indicators (KPI) are a common instrument to track a company’s performance and goals. And airlines, of course, use a huge variety of KPIs too. With this blog post, we want to put a spotlight on operations KPIs and answer the question: “What are the most important operations KPIs for airlines?” Airline Operations KPIs — More than the KPIs every passenger knows When discussing the topic of airline operations KPIs, almost everybody has the most…

Read More →

Improve Your Airline’s On-Time Performance Immediately and Without Spending Thousands Of Dollars

On-time performance (punctuality) is probably the number one quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP >= 90%. Even worse, almost 70% of all airlines analyzed perform with an OTP below 80%. No doubt, there are…

Read More →

What airline operations executives can gain from thinking like Apple?

Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with the first iPhone back in 2007, Apple set the course for the rise of smartphones. Nowadays, the iPhone is much…

Read More →

Aviation KPI Dashboards — Here Are 9 Conceptual Mistakes That’ll Kill Your Dashboard Project

Setting up an aviation KPI dashboard —either at an airport, airline, or ATC— is a complicated endeavor. We know that. There are many obstacles to overcome and a lot of work has to be done. And there’s always the risk that your complete work doesn’t pay off in the end. Simply because the dashboard doesn’t get the sustainable attention you have been envisioning. Since we set up aviation KPI dashboards at many airlines, airports, and…

Read More →

Why It’s Time For Airlines To Monitor Sustainability KPIs In Real-Time?

There are certainly many articles about sustainability and airlines. For quite a while the global and necessary debate about climate change, sustainability, and CO2 reduction is a dominating topic. Although COVID-19 has pushed the topic into the background in 2020 you don’t have to be Nostradamus to know that its relevance will again increase. Regardless of the exact percentage, no one denies that airlines are a major player when it comes to CO2 emissions. Subsequently,…

Read More →

Top 3 KPI every airline should pay attention to

What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs? From my point of view, a KPI becomes relevant when it truly helps an airline to improve quality, customer satisfaction,…

Read More →

Airlines which are serious about customer satisfaction don’t care about on-time performance

On-time performance (OTP) is probably the most famous and well-known performance indicator airlines use. Almost since the beginning of civil aviation, OTP has been an important quality indicator. For sure, OTP possesses a particular attractiveness: Easy to calculate, required data is available, and it all sums up to one bold number — which is also perfect to benchmark. I’ve seen and worked with several airlines entirely focusing on OTP, making massive investments and efforts to…

Read More →
  • 1
  • 2

Contact Us