innovation

A must-read: 2020’s most-read airline blog posts

What were the topics and blog posts that drove attention in 2020? Was it all about COVID-19? Or about new concepts and innovative ideas? We put together the five most-read airline blog posts of 2020. Enjoy! An exceptional year comes to its end. Looking at the aviation industry, it probably has been the most challenging year we’ve ever witnessed. And for most airlines, this was a year of turmoil. However, for innovations and new concepts,…

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Digital Innovations Airlines Need for the New Normal

The global pandemic pretty much upended almost every industry and sector of modern society. And while the pandemic’s effect on the world is pretty substantial, it’s safe to say that airlines may face the fallout from this for years to come. Air travel will likely continue to be affected even as the world approaches a state of normalcy. This means that airlines will have to make significant changes in order to thrive and survive in…

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4 Reasons Why Your Airline Must Use KPI Benchmarks In Operations

Key Performance Indicators (KPI) have become a standard tool to rationalize a company’s performance. Especially in operations, airlines use the KPI tool to track their performance. This article goes beyond usual KPI usage and manifests the importance of KPI benchmarks. Read on to find out why your airline must use benchmarks for operational KPIs, how to set them up, and why real-time matters. The Status Quo Of Airline KPIs Almost every airline I know is…

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How New Technologies Are Disrupting Incumbent Industries

As Millenials and Gen Z— generations that grew up with technology—saturate the job market, they are using new technologies to innovate stagnant industries. Technology is at the center of these innovations, and entrepreneurs build businesses in industries that already have distinct leaders. Entrepreneurs know an up-to-date business plan, direct-to-consumer products, and software as a service (SaaS) disrupt businesses that rely on distribution networks and deals for shelf space in retail stores. Innovations can happen to…

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Innovations & Digital — AskBen Episode #11

We hope y’all ready for the next edition of #AskBen. For this episode we selected some pioneering questions about innovations and digital approaches. Actually, it was tough to answer some of them — so don’t miss that! AskBen — Episode 11 — Spotlight On KPIs! We’re thrilled to publish the next episode of AskBen. For this edition, we collected a innovative and digital questions only. So make sure you don’t miss that — and here’s…

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10 Innovation Podcasts You Must Listen To In 2020!

Podcasts are constantly becoming an essential source of insights, knowledge, inspiration — and also thoughts about innovation. Moreover, the number of people listening to podcasts on Spotify, Apple Podcasts, or Google Podcasts is steadily increasing. In the United States alone, approximately 100 million people listen to podcasts. And that number is expected to grow to 160 million by 2023. However, since more and more people and companies consider podcasts as an adequate tool to reach…

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Business Intelligence Software — 4 Essential Smartwatch Rules!

Smartwatches are one of the most important trends of the next years. Moreover, smartwatches are continuously becoming an essential part of many people’s life. As mobiles did 15 years ago, we are currently witnessing the advent of smartwatches. That’s it why it totally makes sense to think about bringing business intelligence software to the smartwatch. However, smartwatches are special. Accordingly, it needs new ideas and concepts to make the most out of your business intelligence…

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Case Study: How Voice Assistants Will Disrupt Business Intelligence & Analytics

Identifying the next big disruptive innovation isn’t that easy. Moreover, I’m totally aware that “disrupting business intelligence and analytics” is a bold statement. However, this blog post is a huge topic that has been on my mind for many months now. To explain why I genuinely believe that voice assistants will disrupt the world of business intelligence and analytics, we have to start with a little backstory. It goes back to the acquisition of my…

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5 Reasons Why Airlines Have To Focus On Cloud-Computing Immediately!

Cloud computing will be a dominating topic for airlines in the upcoming months. Why’s that? Because Corona showed that times of on-premise solutions are finally over. I’d even say that airlines that focused on the cloud earlier navigated through the Coronacrisis much swifter — at least from an IT perspective. Of course, cloud computing is no new trend. However, many airlines still rely on their own data centers. On top of that, lots of airlines…

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The Next Disrupting Innovation: How Airlines Can Use Voice Assistants.

Identifying the next big disruptive innovation —for airlines or business in general— isn’t that easy. However, this blog post is a huge topic that has been on my mind for many months now. It goes back to the acquisition of my first Alexa device somewhere around late 2018. Since then, a lot happened. Almost every person I know is using some kind of voice assistant today—either an Alexa speaker, Siri from Apple, or Google products.…

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21 Must-Knows About The Most Important Airline Technology Trend

Feed-based content apps are one of the hottest airline technology developments that currently going on. Since the publication of the idea to transform KPI solutions from static dashboards to dynamic content feeds, we’ve received a lot of questions on comments.  Undoubtedly, feed-based approaches open the door to a new dimension of airline KPIs and operations content. Nonetheless, new technology creates questions. That’s why we gathered much of your feedback and provide answers to 21 of…

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10 Essential Airline KPI Trends You Have To Watch

From time to time, I love to publish my thoughts and predictions about the trends in the world of airline KPI. Although I’m not right with each forecasted trend, my hit rate seems to be quite good.   The last time I wrote down my thoughts about airline KPI trends was by the end of 2019 (Here’s the article). One of the major KPI trends I forecasted at that time was about dynamic and temporary KPIs.…

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Why You Need To Track 10,000 Airline Operations KPIs In Real-Time

Airline operations KPIs have been around for quite a while. Actually, I guess there’s no airline in the world that doesn’t track and monitor their on-time performance, regularity, or seat load factor. Especially during the last years, airlines have started to set up additional airline operations KPIs, allowing them to track processes more in detail and monitor their goals. We’ve been working with many airlines in this field and possess an operations KPI catalog of…

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Smart Airline KPIs — Dipping A Toe Into Innovative Water

Let’s start with a blast: Smart airline KPIs will revolutionize the world of airline KPIs. But no worries, I won’t leave you with this bold statement. On the contrary, with this blog, I want to dip a toe into this innovative idea. What Are You Going To Learn With This Blog Post? There are four essential things about smart airline KPIs, I provide with this blog post: What’s wrong with today’s KPIs and why do…

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10 Technology Tips For Your Airline You Will Be Glad You Started Once Lockdown is Over

After almost two months of lockdown, you’ve probably read that statement a dozen times “The world after COVID-19 won’t be the same,” and the world we knew is perhaps never going to return. Of course, no one knows how exactly the post-COVID world will be. However, when looking at the airline business, there are several forecasts we can already consider as given facts: There won’t be a back to normal from one day to the…

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COVID-19’s Impact On Digitalization in Aviation Industry And Why Airlines Become Vulnerable

The golden age of airlines! Probably that’s how we’re going to call the period from 2014 – 2019 in a few years. Years, in which many airlines operated at relatively high-profit margins. Of course, we witnessed the bankruptcies of airlines during that time. However, from my point of view, most of them were related to standard market mechanisms. In total, as shown above, airlines generated a profit of 175 billion USD from 2014 to 2019.…

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Tea with Me — Let’s discuss your challenges, upcoming changes, and exchange thoughts.

Very unusual blog post today, but I really wanted to share that idea and concept with you. Every crisis holds the potential for new ideas, changes, and disruptions. You may have listened to my latest podcast where I, as an example, discuss the impact of COVID-19 on airline operations, KPIs, and so on. Bound to the home office, like many of you too, I’ve experienced a different way of working and a different atmosphere of…

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How To Adapt McKinsey’s COVID Advice To Your Airline KPIs — The Three-Bucket Method.

I was excited when I recently read about a briefing McKinsey did a few days ago. During that briefing, McKinsey’s senior executives provided an update on the current situation, but they also provided some valuable advice.  So what did they say? They suggested that companies should focus their crisis management on three pillars — or as they called it “buckets.” The Three-Bucket Method To Navigate Through The Crisis Bucket 1 – Managing day-to-day business The…

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Q&A Session Part 2 — 9 super-relevant airline dashboard questions

Today I had another great session, when I sat together with my colleague, Larissa, to answer, this time, 9 questions she has been receiving from you. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled to be able to provide additional value to you. So please, keep sending us your questions and we will be happy to do some more Q&A sessions in the future. With this Q&A session…

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Death of the Airline Dashboard — Which KPI Solutions you really need these Days

I’m genuinely convinced that airlines need new KPI dashboard solutions. And I’m pretty sure that the title of this blog post may confuse you. Am I not the one who runs a company that develops airline dashboards? Am I not the one who continuously pushes the importance of real-time dashboards and KPIs? Absolutely correct. It’s still me, and I am not running through galloping schizophrenia. But if you have been following the content I put…

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Battle For Attention. What Airline Operations Department Must Do Now!

I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological world is changing faster than ever. Today’s Technology Is Creating Challenges We are fortunate to live in a world that…

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Q&A Session — Answering 8 super-relevant airline KPI questions

Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled to be able to provide additional value to you. So please, keep sending us your questions and we will be…

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Airline KPI Apps — Why There’s No Way Around

Having an app to access operations key performance indicators (KPI) is one of the most important things for airlines nowadays. I’m actually not getting tired to spread that word. And to tell airlines why it is so super-important. Unfortunately, many airlines still rely on old-school solutions when it comes to KPIs. Instead of a KPI app, they use Powerpoint, PDF documents, or other solutions. One thing they have in common: Mobile usage is painful. They…

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Push Notifications — Elevating Your Mobile KPI App To A New Level!

We all can agree that mobile KPI apps are no longer a nice-to-have for airlines. On the contrary, mobile KPI apps have become an essential pillar for many airlines regarding operations monitoring. However, there’s one thing that is exciting to me even more at the moment — although it is tightly linked to mobile KPI apps. I’m literally pumped and constantly pushing our developers to bring that thing to life. What’s that thing I’m talking…

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