operations

Re-Starting Your Airline After COVID-19 — Here Are The KPIs You Need!

There’s probably no other industry that has been hit by COVID-19 as hard as the airline industry. Times are tough like they’ve never been for airlines. Aircraft are grounded, flight schedules are operated at a minimum and many airlines shut down their operations even completely. It might feel strange and optimistic, but I’m totally convinced that an airline has to start to plan for the COVID-19 re-start right now. And from many airlines I’ve been…

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Airline Operations KPI Dashboard — Here Are 8 Essential Use Cases

In many discussions, I had with airlines the question about KPI dashboard use cases was raised. And I have to admit, in the beginning, I didn’t get that question right. So what did I do? I tried to explain why a KPI dashboard is essential. And in case I still could see questions marks in the eyes of the airline representatives I tried to eliminate the questions with a battery of dashboard benefits. It took…

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The 3 most essential source systems you should connect to set up a blasting Airline Operations KPI dashboard.

An Airline Operations KPI Dashboard is just as good as the data it is receiving. Since everyone is aware of this fact, one question comes up very early in every dashboard project: “Which systems are required?” or “Which system do we need to connect?”. When discussing this question a little bit further, it always turns out that connecting source systems or building interfaces is a topic that worries project managers. Why’s that? Because the airline’s…

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3 secret KPIs you haven’t been using yet, that will tremendousl​y improve your operations

Airline operations KPIs have been around for a long time. And I’m pretty sure your airline is already tracking KPIs such as punctuality, regularity, or delay minutes. It is good to track those primary KPIs. However, it only serves as an entry point to the world of airline operations KPIs. Airline KPIs beyond punctuality Today I want to share with you three KPIs that go beyond punctuality and provide more detailed insights. And I’m profoundly…

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6 Most Important KPIs For Airline Operations

Key Performance Indicators (KPI) are a common instrument to track a company’s performance and goals. And airlines, of course, use a huge variety of KPIs too. With this blog post, we want to put a spotlight on operations KPIs and answer the question: “What are the most important operations KPIs for airlines?” Airline Operations KPIs — More than the KPIs every passenger knows When discussing the topic of airline operations KPIs, almost everybody has the most…

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Top 3 KPI every airline should pay attention to

What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs? From my point of view, a KPI becomes relevant when it truly helps an airline to improve quality, customer satisfaction,…

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Airlines which are serious about customer satisfaction don’t care about on-time performance

On-time performance (OTP) is probably the most famous and well-known performance indicator airlines use. Almost since the beginning of civil aviation, OTP has been an important quality indicator. For sure, OTP possesses a particular attractiveness: Easy to calculate, required data is available, and it all sums up to one bold number — which is also perfect to benchmark. I’ve seen and worked with several airlines entirely focusing on OTP, making massive investments and efforts to…

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