operations

Re-Starting Your Airline After COVID-19 — Here Are The KPIs You Need!

There’s probably no other industry that has been hit by COVID-19 as hard as the airline industry. Times are tough like they’ve never been for airlines. Aircraft are grounded, flight schedules are operated at a minimum and many airlines shut down their operations even completely. It might feel strange and optimistic, but I’m totally convinced that an airline has to…

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Airline Operations KPI Dashboard — Here Are 8 Essential Use Cases

In many discussions, I had with airlines the question about KPI dashboard use cases was raised. And I have to admit, in the beginning, I didn’t get that question right. So what did I do? I tried to explain why a KPI dashboard is essential. And in case I still could see questions marks in the eyes of the airline…

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The 3 most essential source systems you should connect to set up a blasting Airline Operations KPI dashboard.

An Airline Operations KPI Dashboard is just as good as the data it is receiving. Since everyone is aware of this fact, one question comes up very early in every dashboard project: “Which systems are required?” or “Which system do we need to connect?”. When discussing this question a little bit further, it always turns out that connecting source systems…

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6 Most Important KPIs For Airline Operations

Key Performance Indicators (KPI) are a common instrument to track a company’s performance and goals. And airlines, of course, use a huge variety of KPIs too. With this blog post, we want to put a spotlight on operations KPIs and answer the question: “What are the most important operations KPIs for airlines?” Airline Operations KPIs — More than the KPIs every…

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Top 3 KPI every airline should pay attention to

What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs? From my point of view,…

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Airlines which are serious about customer satisfaction don’t care about on-time performance

On-time performance (OTP) is probably the most famous and well-known performance indicator airlines use. Almost since the beginning of civil aviation, OTP has been an important quality indicator. For sure, OTP possesses a particular attractiveness: Easy to calculate, required data is available, and it all sums up to one bold number — which is also perfect to benchmark. I’ve seen…

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